Frequently asked questions
You will need to supply us with your artwork. This may be supplied to us by e-mail as a vector-based image (saved as curves / outlines) (Supplied as .eps / .pdf). This is usually produced in Adobe Illustrator. Full colour images can be supplied as a high resolution PhotoShop file at least 300 dpi (Supplied as .jpg) and at the required print size or larger. A full copy of our artwork requirements is available on request.
However, don’t worry if you don’t have one of those, we can create one for you if you email us your artwork in whatever format you currently have.
Very complicated designs may incur a small charge, but most simple designs are free. Other accepted file types are .JPG, .PDF, .PSD, .TIFF, .AI and .PNG.
1. The trademarks displayed on this website are only for indicating the printing effect of the product.. It will not be sold to anyone or company that is not authorised by the design owner.
2. If the product is accompanied by a registered trademark, brand or other intellectual property rights, it needs to be authorised by the customer, please submit the relevant authorisation when placing order.
Delivery will be carried by third-party logistics or express delivery companies, and the relevant fees are paid by us.
Additional fees will be applies if delivering to : Airport, Conference and Exhibition Centre, Outlying Islands, Vehicles cannot be directly reached, Manually carry and Overseas areas
The third-party logistics or express delivery time is usually within 1-3 working days after the goods are shipped. Our staff will closely follow the delivery progress.
Logistic time is one to five working days in general. Delivery time may be delayed due to unexpected situations such as storms and typhoons.
Deliveries to mainland China & Overseeas
All goods are sent from logistics companies entrusted by Shenzhen logistic centre. Additional costs are borne by the customers. Logistic time is one to seven days in general. RealmWorkshop acts as a consignment agent only. Accidents and issues happened during delivery are responsible by the logistics companies, however, RealmWorkshop will actively cooperate with treatment.
Logistic time is one to seven days in general. Delivery time may be delays if unexpected situations like storms or typhoons occur.
1. The production time is subject to the quotation.
2. Production will begin after deposit received.
Our processes include: Pad Printing. Crystal Epoxy. Embroidered. Digital Colour Printing. Thermal Transfer. Embossed. Laser Engraving. Silk Screen.
Please provide your Logo/Design by email (for .eps / .pdf / .ai). Full color image at least 300 dpi (provided in .jpg).
The company will conduct the production based on the manuscripts and documents provided by customers, so please make sure the manuscripts and documents are correct. The company will not proofread the manuscript content and check the relevant settings for customers. If problems happen as a result of customer contributions, it is borne by the customers.
Colour standard for digital and offset colour printing
1. The company will not convert the Pantone to CMYK or RGB to CMYK in the manuscript provided by customers. The company shall not be responsible for all the resulting color.
2. The company will turn Pantone into CMYK when printing for digital or offset printing if Pantone is contained in the manuscript. Color will be close, but there will be deviations from the original. Addition charge per product will be charged if Pantone printing is needed.
3. There will be slight deviations with digital or offset printing, which is normal for four-color printing. The standard color quasi-tolerance in the industry is about 15%. Please use pantone printing if customers have high requirement on colors.
4. The color shown on the computer screen is for reference purposes only. In response to different computer brands, there may be a significant bias. All colors in the colored manuscript standard shall prevail.
5. When the same computer manuscript is used repeatedly, the color will have chromatic aberration. Chromatic aberration of plus or minus ten degrees in the percentage is normal under printing standards.
Step 1: Choose your promotional products
Step 2: Contact our Sales Team
Step 3: Placing the order
Step 4: Mass Production
Step 5: Delivery
Yes you can !
We always advise clients to have a sample to ensure the product is fit for the purpose and is non-chargeable.
It depends on the progress of the order. Once you realise that you need to change or cancel your order, please contact us immediately. If the order has already started production or has been sent, Full payment are required.